FAQ

Dispatch times: All purchases are made to order. Generally, this process may take up to 3-5 business days before dispatch. During holiday and sale periods this process may take up to 7 days to ensure each piece is made with quality and care.

Shipping times: Depend on where you are. For further information regarding delivery please see our shipping page here.

We offer Free standard shipping for all Australian orders over $150.

Australia Flat rate standard shipping fee of $9.95 for orders under $150

Express Shipping is also available for Australian orders at a flat rate fee of $14.95.

International shipping rates view here.

All prices are charged in Australian Dollar (AUD). Please take note of the exchange rate to your local currency.

All shopify payments including Visa, Matercard, Paypal and Afterpay.

Yes, we offer gift cards in set amounts, please view Here. All gift cards are valid for online purchases only and expire 3 years after the purchase date. Purchase here.

We want you to be completely satisfied with your purchase. Therefore, we will happily offer a store credit to the full amount of your piece less shipping costs, within the first 14 days of receiving your piece, subject to conditions. View full details about our return policy here.

Siava jewellery pieces come with a 3-month manufacturing warranty. View full details about warranty here.

Please see our Care Guide

Tahitian pearls are natural, so no two pearls or keshi’s will look the same in size or colour. This is what makes them so unique. Learn more about Tahitian Pearls here.